FAQ
The Skin Club membership
What are the benefits of being a club member?
One treatment gives your skin a boost but we know to achieve great skin it's a journey and not a quick fix. Our memberships are therefore tailored to help you reach your skincare goals.
By being a member, you are investing in your skin health and your overall wellbeing.
You also save £!
What’s included?
You can sign up to one of our three memberships. This gives you one facial each month, at an exclusive member rate.
It is designed to keep your skin and self-care time consistent and give you your best skin yet.
How does it work?
Your membership is a rolling 30 day contract. It starts on the first day of purchase and this date will be used for the monthly direct debit going forward.
Once payment has been set up, a recurring payment will be taken and all you simply need to do is book in and attend your facial each month!
How do I sign up?
To become a member, you will first click one of the three membership links, which will take you to GoCardless for payment processing. Once you have done this, we will create a membership account for you within 24 hours.You can then book your monthly appointments, under the club member section, on Timely.
*Note: GoCardless will show on your monthly statements.
How can I upgrade my membership?
Your chosen club membership allows you one facial, included in your package, every 30 days however if you wish to upgrade, the difference of the club member price is to be paid on the day of your treatment.
e.g. You're a HydraFacial Express club member but you wish for a HydraFacial platinum at your next visit. You simply need to book this treatment on our booking system and pay £30 on the day!
What if I can’t attend my facial this month?
Any unused membership credit can roll forward for future use, to be used within 3 months of receiving.
You may also gift this to another non-member, please contact us if you wish to gift your facial.
How can I cancel my membership?
If you wish to cancel, please provide us with a written notice giving a 30 days notice. Please email megan@theskinclubuk.com to send your notice of membership cancellation.
What are your opening hours?
Tuesday - 12:00 - 19:30
Wednesday - 10:00 - 17:00
Thursday - 12:00 - 19:30
Friday - 13:00 - 16:00
Saturday - 09:00 - 12:00
Do you sell gift vouchers?
Yes, we do! You can purchase these here: https://bookings.gettimely.com/theskinclub1/bb/purchase
Deposit policy:
Club members - your monthly payments will be taken automatically and so no deposit is required.
Non-club members - 50% of the treatment cost will be taken at the time of booking. The remaining will be paid on the day of your treatment, either cash or card.
Cancellation policy of treatment bookings:
No cancellations or changes can be made within 24 hours notice of your appointment.
Any cancellations within the 24 hours will incur a cancellation fee. These fees for club members mean your monthly credit will not be rolled forward.
For non-club members your 50% deposit will not be refunded.
No show policy:
No shows will require 100% of the treatment price. You may rebook once this has been paid.
For club members your monthly credit will not be rolled forward.